Pretending ignorance or 'Socratic':
Socrates pretended ignorance in order to encourage others to express
their views fully
Encouraging:
Using various verbal and non-verbal means to encourage others to
continue talking.
Noting and reflecting emotions: Identifying and sorting
out the other person feelings.
Paraphrasing: Restating what the other person said in
different words to allow him or her to confirm that you have
understood what they intended.
Summarizing: Restating the conversation or a large part
of it.
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